The Image Ilumna Illuminating Facial

1. Cancellation Notice:

We require a minimum of 24 hours’ notice for cancellations or rescheduling of appointments. This allows us to accommodate other clients who may be waiting for a booking slot. For prepaid sessions, failure to cancel within the specified time frame will result in the forfeiture of that appointment. No refund or credit will be provided for missed appointments or cancellations made within 24 hours of the scheduled time. For unpaid service, a charge of 50% of the treatment/service cost will apply for cancellations made within 24 hours of the scheduled time.

2. How to Cancel or Reschedule an Appointment:

To cancel or reschedule an appointment, please contact us at 021 494 9916 or email info@advancedlaserlight.com during our business hours. You may also cancel or reschedule an appointment by logging into your account on our website and using the online appointment management system, if available.

3. No-Show Policy:

If you fail to show up for a scheduled appointment without providing any prior notice, you will be considered a “no-show.” For prepaid sessions, no-shows will result in the forfeiture of the appointment, and no refund or credit will be provided. For unpaid service, a charge of 50% of the treatment/service cost will be applied.

4. Late Arrivals:

We understand that unexpected delays can occur. However, arriving late for a scheduled appointment may reduce the time allocated for your treatment. The full treatment cost will still apply, even if the session is shortened due to your late arrival

5. Exceptions:

In the case of emergencies or unforeseen circumstances, we may waive the cancellation fee or offer a credit for future use at our discretion. Please contact us as soon as possible if you encounter such a situation.

6. Changes to the Cancellation Policy:

We reserve the right to update or modify this cancellation policy at any time without prior notice. The revised policy will be posted on our website with the updated effective date.